Delivery Information

Harlow Ecommerce Delivery Information

The delivery of products is a vital part of any purchase, therefore we look to ensure that all goods are despatched and received in good condition.

Delivering timber and associated products can be a challenge if there are access issues or you require large volumes so it is vital that we all work together to ensure your delivery is a safe and successful experience.

We are able to deliver to the majority of locations within the UK via our online shop & branch stocks Monday to Friday between 7 am and 5:30 pm, using either our own fleet of dedicated vehicles or a specialist carrier.

Orders placed in our online shop will be dispatched at the earliest possible date after the placement of your order. When you are in the basket on our site you are able to request a delivery date to your convenience. We always aim for your products to arrive at your delivery address on the requested delivery date at time of purchase. Our team will keep in touch with you if there are any unlikely circumstances that dictate we need to differ from these terms to organise a delivery date that is convenient to you.

We are able to deliver some of our products at weekends both through our own fleet of vehicles and logistics partners and if it's a weekend delivery that you require then please get in touch with us to discuss your requirement in more detail. Additional costs are sometimes incurred when delivering at weekends.

The cost of the delivery within our online shop will be displayed at the point of check out. The charges are calculated based on your delivery address, the goods you have ordered and the value of your order. 

Please advise us of any access or delivery problems to the required delivery address in advance. Some of our vehicles are large commercial trucks with wide trailers that are sometimes unable to access smaller residential roads so it is vital that we know of any circumstances or limitations to a delivery taking place prior to the event to ensure that we dedicate the right vehicle for your delivery.

We may also require assistance at the time of delivery depending on the products you have ordered. This is dictated by the size and or weight of the goods being delivered and it's always best to give us as much information as you can in terms of the circumstances of the delivery in order to ensure that your goods can be safely offloaded at your chosen address. You can provide us information regarding your delivery within the delivery instructions box within the check out page of our web site. For bulk orders or pack quantities, it may be appropriate for mechanical assistance to be on-site to offload (such as a forklift) and there is space during the checkout process to inform us of any delivery challenges and in turn unloading assistance that will be on-site when our driver visits.

As a rule of thumb our deliveries are made to the front of your property or requested address. Our drivers may be able to assist further, but this is at their discresion, and we do not guarantee that the driver will assist with moving your products anywhere other than to the entrance to your property, and the health and safety of our delivery driver's must be taken into account at all times.

Our team of customer service advisors is on hand during trading hours (07:30-17:00 Mon to Fri) to ensure that you get the goods you need where you need them and we very much appreciate your cooperation with us to ensure that your products are received safely and in good condition.

The entire team would like to take this opportunity to thank you for choosing Harlow Online Shop for your timber and associated products requirements.

Shop Online